Support
Running into something odd in Vial, or have a question about how a feature works? Email support@vialtracker.com and you'll hear back within 48 hours. Most issues have a quick answer below.
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Frequently asked questions
How do I cancel my Vial Pro subscription?
Open iOS Settings → your name → Subscriptions → Vial Pro → Cancel Subscription. You can also open Profile → Manage Subscription in Vial. Canceling stops future renewals; paid access continues until the current paid period ends.
I subscribed but still see the subscription screen.
Check that your subscription is active in iOS Settings → your name → Subscriptions and that you are using the Apple Account that purchased it. Connect to the internet and tap Restore purchases on Vial’s subscription screen. If access still does not refresh, close and reopen Vial, then contact support. Do not delete or reinstall the app to troubleshoot access: your records are stored locally.
What happens if my subscription expires?
Your records remain on the device. Choose Export records to keep a copy, Restore purchases if you already have an active subscription, or select a plan to resume tracking.
How do I restore purchases on a new device?
Open Vial and tap Restore purchases on the subscription screen. Use the same Apple Account as the original purchase. This restores an eligible subscription; it does not transfer your tracking records from another device.
Is my data synced between my iPhone and iPad?
No. Each device has its own local tracking records. Use Profile → Export Data to keep a copy before changing devices. Restoring purchases restores access, not tracking history. There is no in-app import flow currently.
Where is my data stored?
Your tracking records are stored on your device. Where Mira is available, the optional assistant sends your messages and limited tracking context through our service to OpenAI only after you allow sharing. See the Privacy Policy for details.
How do I back up my data?
Profile → Export Data creates a ZIP containing CSV dose logs and peptides used, JSON protocols and profile data, and a README. Save it somewhere you control. Export records remains available from the subscription screen if access expires.
How do I delete my data entirely?
Use the tracking-data deletion control in Profile (called Delete Account in older versions). This permanently removes your local tracking records. Where Mira is available, manage its account and local conversation separately under Mira account & privacy; uninstalling the app does not delete the server account. Deleting data does not cancel your App Store subscription — manage that separately in iOS Settings.
Can Vial tell me what peptide to take, or what dose?
No — and by design. Vial is a tracking tool, not a medical advisor. The Peptide Guide shows general information sourced from public research, highlights common protocols, and surfaces patterns from your own logs. It does not prescribe, recommend, or diagnose. Always consult a licensed physician before starting any peptide protocol.
Does Vial sell or recommend peptide vendors?
No. Vial is strictly a tracking and organization tool. We have no affiliate relationships with peptide sellers and we do not provide sourcing information.
Why is peptide X not in the library?
We include peptides with documented research protocols. If something is missing and you believe it should be included, email support@vialtracker.com with the name and we'll evaluate it for a future library update.
Siri shortcut isn't working.
Make sure Siri is enabled in iOS Settings → Apple Intelligence & Siri. Shortcut phrases: "Hey Siri, log my morning dose" or "Hey Siri, next dose." If the shortcut still doesn't fire, open Vial once manually — iOS occasionally needs the app to be launched to re-register its intents.
Still need help?
Email support@vialtracker.com with:
- A description of what happened and what you expected
- Your iPhone model and iOS version (Settings → General → About)
- The Vial version number (Profile → About — it's near the top)
- A screenshot if the issue is visual, with personal or health information hidden
Vial is a product of Arvion Holdings LLC. Support is handled personally, with replies usually within 48 hours.
The information in Vial is for educational and harm-reduction purposes only. Peptides are not FDA-approved for most uses listed in the app. Always consult a licensed physician before starting any peptide protocol. Vial does not sell peptides, recommend vendors, or provide medical advice.